1.12.15 – From Small Business to Fortune 500 in One Minute

From Small Business to Fortune 500 in One Minute

Your business is growing and you need a small business phone system that can keep up, but you don’t have the technical know-how or money to implement a complex phone system. Sound familiar? We understand the pains that come with running a small business, which is why we’ve developed the perfect small business phone system that can help you go from the “little guy” to Fortune 500 in less than 60 seconds.
Continue reading 1.12.15 – From Small Business to Fortune 500 in One Minute

1.13.15 – 2015 Communications Trends: The Rise of Virtual Numbers

2015 Communications Trends: The Rise of Virtual Numbers

Over the past few years, the business communications landscape has changed dramatically. From the rise of social media, to the influx of smartphone users, it’s obvious that technologies affect the way we communicate– and businesses around the world are working hard to adapt in order to better reach their customers. So what’s in store for 2015?  Virtual numbers.

While virtual numbers are not a new thing, they are the new thing for small businesses in the recent past and increasingly so in the coming year. Virtual numbers not only save businesses money by removing the need for expensive equipment and set-up fees, but they also offer a slew of other perks, like giving callers a more professional vibe and in-call features you’d only dream of getting with an expensive phone system.

Continue reading 1.13.15 – 2015 Communications Trends: The Rise of Virtual Numbers

1.16.15 Provide Great Customer Service With a Cloud Based Phone System

Provide Great Customer Service With a Cloud Based Phone System

As the owner of a single-person business, catching your breath is a luxury you seldom have. Whether you are attending a trade show, making a pitch to a client, meeting with an investor or tweaking your product, downtime is a rarity. Continue reading 1.16.15 Provide Great Customer Service With a Cloud Based Phone System

1.23.15 – 3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

Recently, Fitocracy was featured in Entrepreneur magazine about adopting a cloud technology to improve customer service. The objective of the New-York based online fitness platform is to make exercise and improving health, more fun. Users who log their workout activity are awarded points and by completing quests, they could also earn badgesThe problem was, with over 1.5 million users and estimated 100 personal trainers, the business was struggling with engaging customers over the phone.  How could a small 8-person firm provide better customer service, while appearing as a giant in the fitness industry?

Continue reading 1.23.15 – 3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

1.27.15 3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

Owning a small business is filled with challenges and those challenges sometimes lead to making the wrong decisions. No matter if you’re just starting out or have been in business for years, making mistakes is all part of the learning curve—but a big part of being an entrepreneur is finding a way to put those experiences to good use.

When it comes to business communications, small businesses often struggle simply because they are using outdated technologies. If you’re one of the thousands who can’t seem to get your phone communications right, check out these three common communication mistakes and how fixing them with virtual numbers will not only save you money, but also can improve your communications and customer perception.

Continue reading 1.27.15 3 Communication Mistakes SMBs Make (and How Virtual Numbers Can Fix Them)

1.28.15 Cloud Phone Pro Hosted VoIP Solution Announced at ITEXPO!

Cloud Phone Pro Hosted VoIP Solution Announced at ITEXPO!

Today we’re at ITEXPO in Miami and we’ve just announced that our Cloud Phone product line is growing with the addition of Cloud Phone Pro. A hosted VoIP solution, Cloud Phone Pro is perfect for SMBs and larger businesses seeking to liberate themselves from the extra costs and limitations of on-premise telephony services. With Cloud Phone Pro, business owners can take advantage of hosted features such as worldwide DIDs, call recording, call queuing and advanced connection rules, conference bridges and much more.

Continue reading 1.28.15 Cloud Phone Pro Hosted VoIP Solution Announced at ITEXPO!

1.6.17 6 Business Phone Features You Need in 2017

6 Business Phone Features You Need in 2017

Being the tech savvy and business smart entrepreneur that you are, you know that a nimble, easy-to-use business phone system is a must-have to stay connected in 2017 — so why is it that although communications technology continues to make strides every year (both in terms of convenience and cost-effectiveness), we continue to see antiquated phone systems in small businesses around the country? Let’s do more this year to leave the old behind and rally around change for the better!

One key to making business communications effortless is to incorporate what you already have and use with what’s new and simple. For many small ventures, “business phone system” doesn’t have to revolve around special phone equipment and/or expensive contracts with local carriers.  There are services that quickly, easily, and affordably allow you to set up a business phone number and advanced business calling features. For example, with a virtual PBX service (like Cloud Phone!) you can instantly set up a business phone number that routes to your existing phone(s), among many other handy business features. This means you can easily use one device for all calls, but still keep your personal and business phone presence separate.

So what are some of the awesome features of such a virtual business phone system? Here are 6 of our faves:

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  1. Extensions

Something that’s a basic but important feature within a traditional business phone system is the ability to set up extensions, in case your callers need to reach a specific person or department within your small business.  The nice thing about the business phone number (called a virtual number) that you set up through a virtual PBX service is that you can also set up extensions that route calls to the cell phones of your business colleagues and/or employees, thereby bypassing the traditional type of business phone system setup entirely without losing the necessary connectedness.  It’s so easy and doesn’t require any special equipment — just makes efficient use of everyone’s existing phones, cutting out the expenses and keeping up with customer expectations.

  1. Business SMS

Texting is the new calling – and has been for a while – so why are some businesses so anti-text? Maybe because their current business phone systems don’t support it. But there are virtual PBX services that do. For example, two-way texting is complimentary with Cloud Phone subscriptions, allowing you to quickly and easily send and receive text messages from your business number.

  1. Voicemail Transcription

Voicemail transcription puts all your voice messages into text so you can easily read them, then delete or save for later. One of our all-time favorite features, voicemail transcription is a great tool for busy people because it allows you to read a message if you’re in a meeting, check in on past messages without sorting through annoying voice files, or even forward the message to someone who can take care of the matter – all with just a click of a button.

  1. Management Portal

User experience is important because it can make managing and customizing your business phone system simple and easy (as opposed to a waste of  precious time!).  With the right virtual PBX service, the management portal allows users to quickly access call logs, update settings, change billing info, upgrade plans, add numbers / extensions, contact support – and best of all, you can access it from any location or device.

  1. Conference Calling

With a solid virtual PBX service, you can connect several callers at the same time on one call – which means even with dispersed team or clients across the country, you can still get work done. Conference calls save time and confusion from relayed messages, plus in 2017 we all know collaboration is the key to success.

  1. Call Recording

Have you ever been on a call only to hang up and then instantly forget an important detail? Or have a client call in with a support issue you wanted to forward to your tech crew? With call recording you can listen in on your past calls to review details like new phone numbers or confirmation numbers, monitor support issues, and to forward a recording to a colleague.  Bye-bye paper and pencil!

Among your New Year’s resolutions for your small business: re-evaluate your current phone communications approach and try simplifying!  From the joy you feel when not spending a fortune on your business phone system to the points you’ll score with your team and clients for staying on top of business communications, we know adopting new phone communications tools like a virtual PBX service will make 2017 better and brighter.

1.8.15- Extending Your Business Presence with a Small Business Virtual Phone

Extending Your Business Presence with a Small Business Virtual Phone

Those of you running your own non-employer business understand that at any given moment you might be your company’s billing, sales and marketing departments—all at once. As a sole proprietor you simply don’t have the option to turn a task over to a coworker. But just because every department of your company is actually just you, it doesn’t mean you have to look small-time to the outside world.

Continue reading 1.8.15- Extending Your Business Presence with a Small Business Virtual Phone

10.14.14- Cloud Phone 101: Setting Up Employee Extensions in 3 Easy Steps

Cloud Phone 101: Setting Up Employee Extensions in 3 Easy Steps

Imagine you have a growing consulting firm. Other than yourself, you have 4 employees — a business manager, 2 account managers, 1 billing specialist. You’re not planning to share an office, as everyone is working remotely from their homes. (You hired people you trust, from prior gigs, so you’re comfortable with a virtual office.)

While planning your business venture, you’ve been giving out your personal cell phone number, but now that you have client-facing employees who also deal with vendors, partners, etc., you want a unified business image, which starts with a single, centralized business phone number. Since you don’t have a physical office, you’ve been exploring the concept of a cloud-based phone service that allows you to assign simple extensions to your virtual employees stemming from your main business line.

Continue reading 10.14.14- Cloud Phone 101: Setting Up Employee Extensions in 3 Easy Steps

10.15.14 Cloud Phone Gets Top Honors Among Elite Brands at SVBA Awards

Cloud Phone Gets Top Honors Among Elite Brands at SVBA Awards

Big news for Cloud Phone!  Our web app has just been dubbed the winner in the Best Mobile Utility category of the 2014 Silicon Valley Business App Awards, organized by market research firm Regalix. Approximately 200 nominees — including well-known brands such as Citrix, AT&T, Accenture, HTC, Cisco, Sugar CRM, ADIDAS, and others — were considered for several categories, and 8 emerged in the winning slots, including yours truly!  (Did we mention that we beat out some of our large, established competitors, including Ringcentral and Grasshopper? 😉

Here’s the official press release….

Continue reading 10.15.14 Cloud Phone Gets Top Honors Among Elite Brands at SVBA Awards

10.2.14 How a Cloud-Based Phone Service Will Change Your Small Business for Good

How a Cloud-Based Phone Service Will Change Your Small Business for Good

Growing small businesses often struggle with phone services that are difficult to set up and costly to scale to their ever-changing needs. So, if you’re like most small businesses, your phone service is a major pain point and sometimes even causes more communications blunders than it solves. With all the options on the market, it can be difficult for small business owners to find the right phone service to fit their needs, but with a cloud-based phone service all those stress-inducing thoughts can become a thing of the past.

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Continue reading 10.2.14 How a Cloud-Based Phone Service Will Change Your Small Business for Good

2 Most Common Cloud Phone Configurations (And How To Set Them Up) – 4.29.16

2 Most Common Cloud Phone Configurations (And How To Set Them Up)


One of the fantastic things about signing up for Cloud Phone is that in just about 2 minutes you have a fully functional, and ready-to-use, business phone system. The service simply works, and without the complicated configuration common in other solutions.

Not everyone has the same needs though, and not everyone wants the system to work the way it’s automatically configured. In this post, I’ll show you the two most common ways that customers configure their accounts and show you how to make the most of the Cloud Phone mobile app.

Need more help? Here are some other great resources:

Continue reading 2 Most Common Cloud Phone Configurations (And How To Set Them Up) – 4.29.16

2015 Communications Trends: The Rise of Virtual Numbers – 1.13.15

2015 Communications Trends: The Rise of Virtual Numbers

Over the past few years, the business communications landscape has changed dramatically. From the rise of social media, to the influx of smartphone users, it’s obvious that technologies affect the way we communicate– and businesses around the world are working hard to adapt in order to better reach their customers. So what’s in store for 2015?  Virtual numbers.

While virtual numbers are not a new thing, they are the new thing for small businesses in the recent past and increasingly so in the coming year. Virtual numbers not only save businesses money by removing the need for expensive equipment and set-up fees, but they also offer a slew of other perks, like giving callers a more professional vibe and in-call features you’d only dream of getting with an expensive phone system.

Continue reading 2015 Communications Trends: The Rise of Virtual Numbers – 1.13.15

3 Voice Communications Strategies That Will Make or Break Your Customer Communications – 5.5.17

Effective communication with clients is key to long-term business success. Small business owners are always thinking about new ways to reach and stay in touch with their customers – from social media to text to email to video chat. But even with all these new communication channels, savvy entrepreneurs know that their phone etiquette is critical to initiating and maintaining strong customer relationships.

So what exactly do your customers expect from your business with regards to phone communications and how can you provide it?  Here are three expectations that customers have and how to address them…

  1. Customers Expect Businesses to Answer Promptly
  • 3 out of 4 people think that calling is the most effective way to get a quick response – NewVoice
  • 85 percent of people whose calls aren’t answered will not call back – message-direct.co.uk

Solution: Rather than relying on traditional business phones that require special equipment, professional setup, and a wall jack, switch to a virtual PBX service. Virtual PBX services (like Cloud Phone) enable you to get a dedicated business phone number online and route it to your mobile device. With some services, you can do this in just a few minutes. Virtual PBX features allow you to be responsive to your clients anytime, anywhere – giving them the service they crave.

  1. Create a Professional Phone Presence
  • 25 percent of customers feel they’re kept on hold too often – NewVoice
  • More than half of callers get irritated if they don’t speak to the right contact immediately – NewVoice

Solution: Consider virtual numbers. Say you have several Etsy shops — you can easily sign up for multiple virtual numbers and assign them to the different shops or product lines. Virtual numbers can be routed to the most relevant colleagues for each designated area of your business, even if they just have a mobile phone as their sole calling device. Virtual numbers are also very useful for geographically disbursed businesses. The seamless call routing, regardless of location, makes your business look ultra professional.

  1. Provide Excellent Customer Service
  • 66 percent of customers will switch companies because of poor customer service – Accenture
  • 40 percent of customers will look to purchase from a competitor because of their reputation for great customer service – Zendesk

Solution: While we don’t know the answers to all of your customers’ questions, we do know that in many fields and types of business, providing a clear and simple way to reach you via phone is essential to having a strong reputation for customer service. Some questions are just too complex for online or social channels, so customers prefer to call. Sometimes, customers just like to call instead of research online, and for the simpler inquiries, features like custom voicemail messages can be very useful as they allow you to share important information upfront, which, at times, takes care of the question right away.

  1. Solve Problems Fast
  • 62 percent of customers have to repeatedly contact a company to resolve an issue – Harvard Business Review
  • 86 percent of people are happy to pay up to 25 percent more if they get the right customer experience – RightNow

Solution: Use features like “reach me” call forwarding, which dials multiple numbers on your list to reach you, as well as voicemail transcription with email and SMS notifications so that you are on top of the calls and voicemail messages you are receiving from customers. Take advantage of modern telephony conveniences to be instantly made aware of any major issues that your customers are experiencing and calling you about. With all these ways to stay in touch, there’s no reason to let a call go unanswered.

Phone etiquette is vital to the overall health of your small business’ client communications. It does not take a lot of effort (and money!) to provide effective, fast customer service, and the benefits will surprise you. With just a few minutes of set up time, you can soon be taking and making business calls from anywhere.

4 Benefits of Voicemail Transcription for Small Businesses – 2.10.15

4 Benefits of Voicemail Transcription for Small Businesses

Do you remember when all businesses were brick and mortar with smiling secretaries out front? Well, times have changed. Most of us, especially small business owners, don’t have physical offices, much less secretaries.

Without someone dedicated to assisting you and tracking important messages, keeping phone numbers, names and vital information in order can be a challenge—especially when it’s in the form of voice files. That’s why voicemail transcription has been a life-saver for entrepreneurs. Voicemail transcription automatically transcribes messages into text so can you read your messages directly from email. Yes, that’s right, you can read your voicemail just like email.

Continue reading 4 Benefits of Voicemail Transcription for Small Businesses – 2.10.15

4 Ways a Virtual PBX Service Can Save Small Business Owners Money on Voice Communications – 10.8.16

4 Ways a Virtual PBX Service Can Save Small Business Owners Money on Voice Communications

Businesses need phone systems, so why stick to a traditional phone service when you could have a virtual PBX? Virtual PBX combines traditional telephone service with the Internet “cloud” to offer more features, greater flexibility, and significant costs savings. Companies using a virtual PBX service can reap significant savings on their monthly phone bill and forego investment in new phone equipment — one of the biggest perks of virtual PBX. Greater capabilities and freedom, coupled with major cost savings, sounds like a deal you and your business can’t refuse. Here’s how all those saved dollars add up:

Continue reading 4 Ways a Virtual PBX Service Can Save Small Business Owners Money on Voice Communications – 10.8.16

4 Ways Phone Customization Makes an Independent Consultant’s Life Easier – 4.28.15

4 Ways Phone Customization Makes an Independent Consultant’s Life Easier

Independent consultants are busy people. Phone calls are coming in, client requests are being made and keeping up with the workflow can be a challenge in itself. So, when it comes to business communications you need something reliable and professional — with customization capabilities that work for you.

Continue reading 4 Ways Phone Customization Makes an Independent Consultant’s Life Easier – 4.28.15

4 Ways Phone Customization Makes an Independent Consultant’s Life Easier 4.28.15

4 Ways Phone Customization Makes an Independent Consultant’s Life Easier

Independent consultants are busy people. Phone calls are coming in, client requests are being made and keeping up with the workflow can be a challenge in itself. So, when it comes to business communications you need something reliable and professional — with customization capabilities that work for you.

Continue reading 4 Ways Phone Customization Makes an Independent Consultant’s Life Easier 4.28.15

4 Ways to Gauge Whether You Need a Toll Free Number – 8.5.15

4 Ways to Gauge Whether You Need a Toll Free Number

Regardless of the industry you’re in, your business needs a way for customers to contact you directly. While email and online forms are convenient for some, many consumers still prefer to speak with an actual person when contacting a business. As an entrepreneur or small business owner, you may be wondering what’s a better option for you — going the local number route or the toll free number strategy.

Many businesses have already discovered the benefits of having a toll free number, but if you’re not sure if an 800 number is right for you, here are few questions to ask yourself:

Continue reading 4 Ways to Gauge Whether You Need a Toll Free Number – 8.5.15

4 Ways Voicemail Transcription Can Be a Life-Saver for Your Business – 4.12.15

4 Ways Voicemail Transcription Can Be a Life-Saver for Your Business

Voice communication is an integral part of running any small business. But the busy schedule and on-the-go lifestyle that comes with entrepreneurship makes it difficult to answer every call that comes in, and sifting through voicemails can be a daunting task. However, voicemail transcription takes the pain out of voicemail management by offering a visual user-interface for easy browsing and instant access.

Continue reading 4 Ways Voicemail Transcription Can Be a Life-Saver for Your Business – 4.12.15

5 Benefits of Virtual Phone Numbers for Small Business Owners – 12.9.14

5 Benefits of Virtual Phone Numbers for Small Business Owners

For entrepreneurs like yourself, every hour of the day is dedicated to growing your company and every dollar earned is reinvested. With so much on your plate, having an inexpensive and professional way to manage communications for your growing business can be a life-saver.

Enter: virtual phone numbers.

Continue reading 5 Benefits of Virtual Phone Numbers for Small Business Owners – 12.9.14

5 Clever Ways to User Phone Numbers to Grow Your Business – 7.15.16

5 Clever Ways to User Phone Numbers to Grow Your Business

Last night we reduced the cost of additional phone numbers from $5/month to $1/month. To celebrate I thought I would share some of the reasons for this change and provide some examples of how you can use multiple numbers to help grow your business.

Also, it’s notable that if you already have additional numbers on your Cloud Phone account; the cost has also been reduced from $5 to $1 per month going forward.

Continue reading 5 Clever Ways to User Phone Numbers to Grow Your Business – 7.15.16

5 Ways Virtual Numbers Can Keep Your Team Productive During the Summer – 7.21.15

5 Ways Virtual Numbers Can Keep Your Team Productive During the Summer

With warm weather and sunshine enticing you and your team to play hooky, summer months can be some of the least productive of the year. Thoughts of travelling, hitting the beach and enjoying the outdoors can leave employees feeling unmotivated and drained. So why not let them fulfill their summertime dreams, all while keeping productivity up? You can with virtual numbers.

Technology and mobile gadgets allow us to travel and work from anywhere, all while keeping in touch with globally dispersed teams. Virtual numbers are a convenient and inexpensive way to take important work-related calls with you while you’re on-the-go – and maybe even allow you to extend your vacation!

Continue reading 5 Ways Virtual Numbers Can Keep Your Team Productive During the Summer – 7.21.15

5 Ways Voice Technology Can Save Your Sanity During The Holiday Season – 12.1.15

5 Ways Voice Technology Can Save Your Sanity During The Holiday Season

The holidays are a stressful and busy time for a lot of people. And for those of us that live life as a small business owner or freelancer we especially feel pulled in several directions as we manage communications from all directions in our personal and business lives. But the good news is that voice technology can be our friend to help us manage the stress and the communication channels in our dual lives. Here are 5 ways voice technology can help you this holiday season: Continue reading 5 Ways Voice Technology Can Save Your Sanity During The Holiday Season – 12.1.15

6 Ways to Use Virtual Numbers When You Are a Business of One – 3.29.17

Virtual numbers come with many perks for small businesses, ranging from professional features to the convenience of on-the-go communications and cost savings. But what if you’re a solo entrepreneur — any reason to use virtual numbers for a business of one?  Yes. Virtual numbers can offer a slew of ways to overcome logistical and financial obstacles, which were once impossible and impractical for solo business owners to tackle.  Want a “VIP” line or a department directory? You can easily do it all yourself by employing a virtual number strategy. Here are six handy ways to use virtual numbers to enhance your business communications:

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Continue reading 6 Ways to Use Virtual Numbers When You Are a Business of One – 3.29.17

8 Tips for Effectively Using Your Business Voicemail – 2.13.17

8 Tips for Effectively Using Your Business Voicemail

You have a business phone line and with it you probably have a voicemail box — but are you using it to its full potential? While a voicemail box seems pretty straightforward, there are a few steps you can take to make it a valuable marketing and customer service tool.

Let’s take your own experience into consideration here. When you reach a business voicemail, you expect to hear the basics: who you’re calling and a prompt to leave some sort of information. But what if you were also told what information you could leave to expedite your request, or better yet, if the voicemail greeting contained all the information you were calling about and your problem is solved — you would be a happy customer, right? Right.

Now it’s your turn. Here are a few easy tips to get your business voicemail up to speed.

  1.     Identify your business

Have you ever called a business and been unsure if you dialed the right number – even after you reached a person or a voicemail message? You probably felt confused and frustrated. Clearly stating who you are (when applicable) and your company name will reassure callers they’ve reached the right number – while also reducing the number of hang-ups, redials and irrelevant messages from accidental callers. This is also a great opportunity to insert your marketing message/tagline. Take full advantage of voicemail as a customer touchpoint – why not?

  1.     Be personable

Your business voicemail must be professional, but that doesn’t mean it has to be boring. Incorporating your brand’s voice and tone will reinforce your brand image through the voice channel and is a great way to impress and engage your callers.

  1.     Provide useful information

Sharing important information on your business voicemail greeting – like business hours, when you expect to respond, and where callers can find information to frequently asked questions – saves you time listening and answering to unnecessary messages, while also providing instant support.

  1.     Ask for information

Asking for a caller to leave a name and number is standard in voicemail greetings. While this may suffice for some, other businesses require information like order numbers, best call back times or company names to effectively help a caller. Asking for this information up front saves you time, reduces the risk of phone tag (a very hazardous disease that plagues many small business owners) and helps you provide a prompt response.

  1.     Remember: practice makes perfect

You’re not going to nail the perfect voicemail greeting on the first try, but that’s okay! Writing out your voice message and practicing your greeting will allow you to hear where there may be confusion – plus, the more you practice the wording the more natural and professional it will sound. Don’t forget to limit background noise, stay upbeat and on message!

  1.     Make sure you have voicemail transcription

Setting up voicemail transcription is a breeze – and you’ll be glad you did. Just make sure that the business phone service you are using offers a voicemail transcription service that transcribes all voice messages into text, allowing you to read the message just like an email. Not only is this a time saver, but it’s also very convenient. Saving, reviewing, forwarding and deleting voicemail is easy, and best of all you won’t need to listen to long winded voicemails to get the details!

  1.     Consider department-specific voicemail

If you run a business with multiple phone numbers or department ­­extensions (even if the department is one person), creating department specific voicemails that ask for and provide useful information will allow your team to act faster than if all messages are stored in a central voicemail box. Callers will also feel confident in reaching the specific person or department they intended.

  1.     Keep it fresh

When things change that impact your customers, like holiday hours, a new deal or a change of address, don’t forget to update your voicemail. Noting if you’re out of the office and who to contact in the meantime is also useful. Keeping your customers in the know, especially when it comes to time sensitive information, is something they will appreciate.

From clearly stating information, to matching your voicemail message to your brand and of course, practicing before you hit save, applying these tips will help you create an effective voicemail message, like one you would want to receive. Now go ahead and get started! If you need some more pointers, connect with us by commenting here or on our social channels — we’re happy to help!

800 Phone Numbers vs. Local Numbers: Which is Better for Your Business? 3.24.16

800 Phone Numbers vs. Local Numbers: Which is Better for Your Business?

You’re looking for a new business phone number. Before jumping in head first, it’s best to understand your options. For small businesses, virtual numbers are extremely cost-effective and can be customized to fit a business’ location, services and professional needs. They also allow you, as a business owner, to choose what you need, when you need it and easily make any changes along the way.

So now that you’re convinced virtual numbers are the best place to start, how do you decide whether to go with an 800 phone number vs. a local phone number? Here are some pointers on determining what’s right for your business:

Continue reading 800 Phone Numbers vs. Local Numbers: Which is Better for Your Business? 3.24.16

A New Way of Doing Business with Cloud Communications – 5.19.14

A New Way of Doing Business with Cloud Communications

Spring means different things to different people, but in America, one of the grandest spring traditions is Opening Day in Major League Baseball. The tradition dates as far back as 1876 and signifies new hope and promise for every team, regardless of last season’s performance.

Continue reading A New Way of Doing Business with Cloud Communications – 5.19.14

A Small Business Phone System Built for Giant Ambition – 8.5.14

A Small Business Phone System Built for Giant Ambition

Sure your business may be starting small, but you certainly don’t expect to stay that way forever. You have big dreams and you need a small business phone system that will help you achieve them. With the technology available today there is no reason your small business phone system can’t provide you the same customer-friendly capabilities as any large business with access to the Internet.

Your customers—no matter what their age—are part of the new generation of mobile device users. According to the Pew Internet Project’s research, as of January 2014, 90 percent of American adults have a cell phone, and 58 percent have a smartphone. These people are your customers, they are used to quick and reliable service and they want that same easy access to you and your company Continue reading A Small Business Phone System Built for Giant Ambition – 8.5.14

A Small Business Phone System that Grows With You – 7.20.15

A Small Business Phone System that Grows With You

Scaling might be the one thing you dream about for your startup at night. You yearn for the day when you will have cubicles filled with determined employees pushing the envelope on your value proposition. You long for the day when your phone rings incessantly, driving your need for auto attendants and voicemail-to-email notification functionality. But scaling does not come without its challenges.

Continue reading A Small Business Phone System that Grows With You – 7.20.15

A Small Business Phone System: Handy for the Handyman – 6.6.14

A Small Business Phone System: Handy for the Handyman

Whether you are working on fixing a customer’s broken cabinet, cleaning gutters, repaving a cracked walkway or any other job, the common denominator is that you are out working in different locations. As professional “Mr. Fix It,” you do all kinds of work for your clients, from month-long major projects to quick emergency repairs and you need a small business phone system.

Continue reading A Small Business Phone System: Handy for the Handyman – 6.6.14

A Small Business Virtual Phone for Virtually Nothing! – 6.19.15

A Small Business Virtual Phone for Virtually Nothing!

It’s no coincidence that all phone commercials stress their competitive pricing, but only cloud-based phone services really provide just that.

Phone systems are an expense many businesses consider a foregone conclusion and a sunk cost. Additionally, downtime, hidden fees, and lackluster support are considered norms. But traditional providers sticking to that old-fashioned model are in for a rude awakening, because there’s a new sheriff in town—small business virtual phones. Continue reading A Small Business Virtual Phone for Virtually Nothing! – 6.19.15

Addressing the Communication Challenges of Managing Your Own Mobile Consultant Business – 7.26.16

Addressing the Communication Challenges of Managing Your Own Mobile Consultant Business

As a mobile consultant, you have the luxury of travelling, making your own hours and maintaining a solid work-life balance. However, since you’re on the go, you also face some communication challenges – especially when it comes to your business phone.

Let’s address those phone communication challenges now and see how a virtual phone system can help.

Continue reading Addressing the Communication Challenges of Managing Your Own Mobile Consultant Business – 7.26.16

Boost Holiday Sales with a Toll Free Number – 10.20. 15

Boost Holiday Sales with a Toll Free Number

The holidays are a busy time of year for businesses of all shapes and sizes. No matter what product or service you’re selling, chances are your call volume will start going through the roof as we get closer to the holidays. But traditional enterprise level phone systems along with keeping adequate staff on hand to field incoming calls aren’t always in the budget, which is where virtual numbers might come in handy. Virtual numbers can be routed to mobiles or landlines of your seasonal workers, and, to take this a step further, you might consider toll free numbers to create even more benefits for your business image. Here’s how:

Continue reading Boost Holiday Sales with a Toll Free Number – 10.20. 15

Branding the Voice Channel: 5 Mistakes to Avoid With Virtual Numbers – 9.1.15

Branding the Voice Channel: 5 Mistakes to Avoid With Virtual Numbers

To survive in today’s fast-paced business world, companies need to stand out. While some leaders are focusing on ways to differentiate their brands online through social media, content marketing, and other digital marketing efforts, smart businesses are also nurturing their voice channel. Having a brand-appropriate phone presence gives your business a personal voice.
Continue reading Branding the Voice Channel: 5 Mistakes to Avoid With Virtual Numbers – 9.1.15

Bring Remote Teams Together with a Cloud-Based Phone Service – 9.24.14

Bring Remote Teams Together with a Cloud-Based Phone Service

When choosing a phone service for your business, there are many factors to consider. You want reliable service with sophisticated calling features your customers and team members expect, all at a great price. While some phone services might have a few of the qualities you’re looking for, most traditional business phone services / landlines don’t measure up to new technologies with respect to flexibility and cost-effectiveness.

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In today’s world, where physical businesses, team members and even customers are located all over the globe, a cloud-based phone can be a life saver when it comes to keeping the lines of communications between team members open and affordable – no matter where they are.

Continue reading Bring Remote Teams Together with a Cloud-Based Phone Service – 9.24.14

Call Dad from a Cloud-based Phone Service on Father’s Day – 6.4.14

Call Dad from a Cloud-based Phone Service on Father’s Day

On Father’s Day, sons and daughters everywhere will pay tribute to their dads on Father’s Day with candy, breakfast in bed, fancy dinners and a host of other traditional celebrations. Unfortunately, it is a simple fact of life that not everybody will be able to celebrate this annual holiday in person. As a small business owner, sometimes important meetings or conference take you far and wide, even if the only place you really want to be is close to dad.

Continue reading Call Dad from a Cloud-based Phone Service on Father’s Day – 6.4.14

Can’t Afford a Receptionist? Cloud Communications Has You Covered -6.24.15

Can’t Afford a Receptionist? Cloud Communications Has You Covered

Not ready to fork over the $30-40K that comes with staffing a receptionist to greet your key stakeholders? We don’t blame you. As a startup, every cent counts and spending a pretty penny to support the salary of someone who answers and routes calls can seem like an unnecessary expenditure—especially when you have global expansion and enhanced product functionality on the horizon.

Continue reading Can’t Afford a Receptionist? Cloud Communications Has You Covered -6.24.15

Catch Up to the 21st Century With a Cloud Communications 4.9.15

Catch Up to the 21st Century With a Cloud Communications

Cloud communications applications offer business owners unparalleled flexibility and speed in a marketplace that demands it. Delivered wirelessly through handheld devices and over the Internet, this technology brings the power and reliability of legacy phone systems squarely into the digital age and into your palm.

Legacy phone systems are expensive any way you slice them. Installations are time-consuming and pricey, repairs are frequent and downtime can be costly. Solutions like Voxox’s Cloud Phone, however, eliminate those downsides and replace them with powerful and mobile tools. See three big reasons why it’s time for you to embrace this!

21st Century Technology

Continue reading Catch Up to the 21st Century With a Cloud Communications 4.9.15

Cloud Based Phone Systems Stand Up to Bad Weather 2.2.16

Cloud Based Phone Systems Stand Up to Bad Weather

We’ve written in the past about how virtual numbers can help you avoid a dangerous winter commute, but there are many other ways to leverage the benefits of a cloud based phone system in order to “weather the storm”. Lately, we’ve been witnessing the power of Mother Nature at work, from the wet El Nino rain in the western states to the heavy snowfall in the east which has left many workers stranded. This has no doubt affected SMBs, forcing some businesses to close the doors early. In many cases though a cloud based phone system could have prevented any lost revenue by allowing them to keep the “doors” open virtually. Here’s how a cloud based phone system can help winter proof your business:

Continue reading Cloud Based Phone Systems Stand Up to Bad Weather 2.2.16

Cloud Communications: The Future is Now 5.21.14

Cloud Communications: The Future is Now

As a small business owner and budding entrepreneur, you may live in a world of trepidation and skepticism. After all, securing VC funding, identifying angel investors and fine tuning your value proposition are no small feats. Throw in the fact that you need to determine which route to take technologically and your journey becomes even more challenging.

Continue reading Cloud Communications: The Future is Now 5.21.14

Cloud Phone 101: How to Customize Your Cloud-Based Phone Service Settings – 11.18.14

Cloud Phone 101: How to Customize Your Cloud-Based Phone Service Settings

For a small business on the go, the mobility that a cloud-based phone system affords can be a life-saver. Say you own a mobile car wash and detailing business. You have two employees who travel around the county washing and detailing cars by appointment. You don’t have a physical office since your team is always at different locations. Instead you use a cloud-based phone service that works with your smartphone to keep you connected with calls to your virtual office and your employees through a single business line with extensions.

Someone on the team may prefer to receive voicemail notifications by SMS because they don’t check email often enough, while others may prefer email communications, so as not to have any disruptions during an ongoing job. Also, some employees may find listening to full voicemails to be inefficient, and may instead opt for enabling voicemail transcriptions, such that the fully transcribed voicemails are emailed or texted to their mobile phones in order to quickly assess the urgency of the phone message.

Continue reading Cloud Phone 101: How to Customize Your Cloud-Based Phone Service Settings – 11.18.14

Cloud Phone Has Free Business SMS Included with All Calling Plans – 10.5.16

Cloud Phone Has Free Business SMS Included with All Calling Plans

We are excited to announce that Cloud Phone now includes free business texting for all of its calling plan subscribers. This is particularly awesome because many popular virtual PBX services do not offer two-way texting for free within their monthly calling plans. We are including between 1,000 and 5,000 monthly text messages at no additional charge for Cloud Phone customers because we want to provide the best business value.
Continue reading Cloud Phone Has Free Business SMS Included with All Calling Plans – 10.5.16

Cloud Phone Headed to Middle East and Africa With New Partner Agreement – 6.28.16

Cloud Phone Headed to Middle East and Africa With New Partner Agreement

In today’s mobile world, where it seems like everyone has a cell phone and can call long distance without paying extra, you may be wondering why 800 numbers still exist – after all, they are only useful for landlines and no one has those! Well, this perceived reality where landlines are totally gone, is just not the case. According to a Center of Disease Control (CDC) survey, nearly half of all Americans still have a landline, 41% of Americans maintain landlines (Source: CDC). What’s more, the CDC also reports that 29% of 24-34 year-olds use a landline to keep in touch (in combination with a cell), and 15% of people living with non-family members still have landlines as well.

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Continue reading Cloud Phone Headed to Middle East and Africa With New Partner Agreement – 6.28.16

Cloud Phone Headed to Middle East and Africa With New Partner Agreement – 9.16.15

Cloud Phone Headed to Middle East and Africa With New Partner Agreement

In today’s mobile world, where it seems like everyone has a cell phone and can call long distance without paying extra, you may be wondering why 800 numbers still exist – after all, they are only useful for landlines and no one has those! Well, this perceived reality where landlines are totally gone, is just not the case. According to a Center of Disease Control (CDC) survey, nearly half of all Americans still have a landline, 41% of Americans maintain landlines (Source: CDC). What’s more, the CDC also reports that 29% of 24-34 year-olds use a landline to keep in touch (in combination with a cell), and 15% of people living with non-family members still have landlines as well.

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Continue reading Cloud Phone Headed to Middle East and Africa With New Partner Agreement – 9.16.15

Cloud Phone Headed to Middle East and Africa With New Partner Agreement – 9.27.16

Cloud Phone Headed to Middle East and Africa With New Partner Agreement

Voxox announced today that Cloud Phone will be getting a big push in the Middle East and North Africa region through new partner Virtustream. As detailed in the press release, Virtustream will be working closely with operators and other service providers in the area to partner with Voxox to resell Cloud Phone under their own brands. Check out the announcement here..
Continue reading Cloud Phone Headed to Middle East and Africa With New Partner Agreement – 9.27.16

Cloud Phone Named a Finalist for The Cloud Awards! 12.17.14

Cloud Phone Named a Finalist for The Cloud Awards!

Exciting awards annoucement! Voxox Cloud Phone was selected as a Cloud Awards finalist for “Best in Mobile” Cloud Solution category! With awards for excellence and innovation in cloud computing, the Cloud Computing Awards program accepts entries from across the entire globe.

Continue reading Cloud Phone Named a Finalist for The Cloud Awards! 12.17.14

Cloud Phone Wins Prestigious Tabby Award Alongside Adobe, Autodesk, PepsiCo and others! – 11.3.14

Cloud Phone Wins Prestigious Tabby Award Alongside Adobe, Autodesk, PepsiCo and others!

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Big news! We just announced a new award win for Cloud Phone – this one’s a big deal as it’s associated with Tab Times, a well-respected media outlet, and some big name judges participated in scoring the entries. Also, some big names among our fellow winners.

Check out the official press release below…

Cloud-Based Phone Service for a Better Bottom-Line – 8.19.14

Cloud-Based Phone Service for a Better Bottom-Line

According to a study by Siemens Enterprise Communications, a business could lose more than $5,000 per worker, per year due to decreased productivity related to time spent attempting to, but not reaching colleagues to collaborate. The numbers climb even higher when accounting for other communication barriers. These financial burdens can be alleviated by using an intuitive, easy-to-use cloud-based phone service like Cloud Phone by Voxox.

Continue reading Cloud-Based Phone Service for a Better Bottom-Line – 8.19.14

Cloud-based Phone Service Helps Keep Your Family Business in Family – 5.7.15

Cloud-based Phone Service Helps Keep Your Family Business in Family

If you own a small business that’s been passed down through generations of your family, chances are that it’s pretty important to you. You probably have a reputation in town for being reliable and for charging reasonable prices, part of the reason customers keep coming back to you.

Unfortunately, the economic climate is a bit unstable at the moment and you can’t always be sure what your revenue will be from month to month. But even in the most financially trying times the business means too much to you personally to ever sell it—and you know business always picks back up eventually and a cloud based phone service can help.

Family Business

Continue reading Cloud-based Phone Service Helps Keep Your Family Business in Family – 5.7.15

Cloud-Based Phone Service Helps You Focus Critical Business Processes – 5.30.14

Cloud-Based Phone Service Helps You Focus Critical Business Processes

Did it finally happen for you? After months upon months of wishful thinking and fruitless efforts, have you solidified your business idea, secured VC funding and honed your value proposition? Are you ready to transform your startup idea into a fully-baked reality? Congratulations!

Continue reading Cloud-Based Phone Service Helps You Focus Critical Business Processes – 5.30.14

Cloud-Based Phone System: Your Secret Weapon for Better Collaboration 12.29.14

Cloud-Based Phone System: Your Secret Weapon for Better Collaboration

Now that your small business has built a substantial local customer base, the next step in your master business plan is likely to begin offering your product to customers in different parts of the country. To showcase your offering to prospects in other areas, however, is likely to require significant travel for you and your employees.

Continue reading Cloud-Based Phone System: Your Secret Weapon for Better Collaboration 12.29.14

Cloud-based Phone Systems + One-Person Businesses = A Winning Formula 12.31.14

Cloud-based Phone Systems + One-Person Businesses = A Winning Formula

Let’s be honest: owning a one-person business can be overwhelming. Not only do you represent every department—from sales to marketing to accounting—but you are also wholly responsible for earning your own living. Given the challenges you face, any product or application that can make your life a little easier is probably more than welcome. As it happens, we have one in mind—a cloud-based small business phone system. Continue reading Cloud-based Phone Systems + One-Person Businesses = A Winning Formula 12.31.14

Create Fireworks for Your Small Business with Cloud Communications – 6.9.14

Create Fireworks for Your Small Business with Cloud Communications

This summer, will your small business explode like a Roman candle on July 4, or fizzle out like a dud? Here are a few ways to light up your small business with a robust suite of cloud communications solutions:

Continue reading Create Fireworks for Your Small Business with Cloud Communications – 6.9.14

Cut Expenses & Boost Productivity With a Small Business Virtual Phone – 5.28.14

Cut Expenses & Boost Productivity With a Small Business Virtual Phone

Regardless of your age, you most likely grew up with the idea of office buildings as business hubs. But while physical office space certainly remains a part of how many companies operate, it’s not right for all organizations. Renting space in a building is expensive and for small or mobile-heavy companies spending a sizeable chunk of a tight budget simply doesn’t make sense.

Continue reading Cut Expenses & Boost Productivity With a Small Business Virtual Phone – 5.28.14

Don’t Juggle Multiple Phones, Get a Small Business Virtual Phone System – 9.5.15

Don’t Juggle Multiple Phones, Get a Small Business Virtual Phone System

Are your pockets heavy? Are your pocketbook strings tethered from all the equipment you are toting around? Does a typical dinner out involve your three cell phones sitting next to your flatware? Ah… the trials and tribulations of being a one-man business.

Continue reading Don’t Juggle Multiple Phones, Get a Small Business Virtual Phone System – 9.5.15

Embracing Change with a Small Business Virtual Phone 3.20.15

Embracing Change with a Small Business Virtual Phone

The one constant in a global marketplace is change. But business owners need not be afraid of it.

Maybe no area is more subject to innovation and fluctuation than the communications space. Exponential improvements in technology and connectivity challenge even the most motivated business owners to keep pace. If you hesitate to adopt new business tools, you start to fall behind.

Say you have successful, long-standing delivery business. You are known around town and have worked hard to establish your reputation. But the advent of the internet and the onset of competition have increased your need for on-the-go capabilities and better tracking mechanisms to keep up with customer demand. Your legacy phone system simply won’t cut it. But with a cloud-based virtual phone service, you can put the answer to your problems in the palm of your hand.Girl Using Virtual Phone
Continue reading Embracing Change with a Small Business Virtual Phone 3.20.15

Enjoying Summer Golf? A Cloud Communications App is a Hole-in-One – 6.16.14

Enjoying Summer Golf? A Cloud Communications App is a Hole-in-One

It’s Friday afternoon and the beautiful weather has you dreaming about sneaking out of the office to meet your buddies for a quick round of golf. You’re entitled to a little work-life balance; you work hard to keep your company thriving.

Continue reading Enjoying Summer Golf? A Cloud Communications App is a Hole-in-One – 6.16.14

Five Smart Uses of SMS for Small Businesses – 11.1.16

Five Smart Uses of SMS for Small Businesses

It’s often a bit awkward having to give out your personal cell phone number so that clients can send you text messages about business matters. Luckily with technologies like virtual PBX services, you can give out a business phone number and have both your business calls and texts instantly routed to your existing cell phone. You maintain a professional image and separate work/life identities via your dedicated business line, while also evading the extra cost and hassle of having to manage two devices. How often do business owners find themselves texting back and forth with their clients and employees?  It’s so informal, right?  With 90 percent of people reading a text message within the first 3 minutes, according to MobileSQUARED, it’s the fastest and most effective way to get in touch!

Here are some uses of two-way business texting that can be highly impactful, while also not encroaching as much on your work life balance as handing out your personal cell number might.

Continue reading Five Smart Uses of SMS for Small Businesses – 11.1.16

Four Professionals that Need Cloud Phone Now 11.27.14

Four Professionals that Need Cloud Phone Now

If you’ve been checking in with us here at Voxox recently you may already have read about how our new application, Cloud Phone, can help small business owners do more efficient mobile work. Now we’d like to provide some real-world examples of professionals that could use a cloud-based phone service and the advantages it delivers. Here are four examples of on-the-go business pros and how Cloud Phone can transform their businesses.

Continue reading Four Professionals that Need Cloud Phone Now 11.27.14

Getting Graphic: How a Small Business Phone System Benefits Designers – 8.20.15

Getting Graphic: How a Small Business Phone System Benefits Designers

As a successful freelance graphic designer, you’ve relied on your creativity and freedom of expression to build a solid customer base. Maybe you like to work on the train, from a home office or in a coffee shop. Regardless, of your work location the end result is always a beautiful design your customers love.

Continue reading Getting Graphic: How a Small Business Phone System Benefits Designers – 8.20.15

Give Your Credibility a Boost with a Cloud-Based Phone Service – 12.23.14

Give Your Credibility a Boost with a Cloud-Based Phone Service

Imagine you are a New York-based tax attorney with a sterling reputation in all five boroughs. Recently, some of your longtime clients have retired to Florida and have been referring friends to you. Because of the years of good work you’ve done for your customers you are being presented with a tremendous opportunity to expand your client base. Some of these new prospects, however, may be a little thrown off having to call long distance to reach you.

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Continue reading Give Your Credibility a Boost with a Cloud-Based Phone Service – 12.23.14

Give Your Startup an Edge with a Small Business Virtual Phone System – 6.4.15

Give Your Startup an Edge with a Small Business Virtual Phone System

With over 627,000 businesses opening in the United States each year, entrepreneurs and self-starters are faced with the pressure to stand out to potential customers. It’s crucial to the survival of young startups to take advantage of any tools or services that could give them the leg up over their competitors. A virtual phone system like Cloud Phone can streamline communications and improve efficiency, all while saving time, space, and money.

Continue reading Give Your Startup an Edge with a Small Business Virtual Phone System – 6.4.15

Give Yourself the Gift of Cloud Communications for Father’s Day 6.21.15

Give Yourself the Gift of Cloud Communications for Father’s Day

Every June, sons and daughters present their fathers with cards, ties, sweaters and various other presents to show their appreciation for their dads. But whether you are a father or not, if you own a small business, this Father’s Day is as good a time as any to give yourself the gift of cloud communications.

Continue reading Give Yourself the Gift of Cloud Communications for Father’s Day 6.21.15

Going on a Summer Vacation? Get a Cloud-based Phone Service – 6.18.14

Going on a Summer Vacation? Get a Cloud-based Phone Service

To most everyone’s delight—particularly after a nightmarish winter–summer has finally arrived, meaning a lot of folks will be getting ready for that long-awaited summer vacation. The salty Italian air, waves crashing on the beach, tan skin, hot sun’s rays—you have been dreaming about it for weeks!

Continue reading Going on a Summer Vacation? Get a Cloud-based Phone Service – 6.18.14

Having Business Math Problems? Solve It With Cloud Communications! – 5.28.15

Having Business Math Problems? Solve It With Cloud Communications!

Are you losing sleep trying to calculate your monthly budget? If your budgetary math is preventing you from experiencing the full benefits of entrepreneurship, here’s a hint: You need to revise your strategy and invest in a cloud communications solution in other words a small business phone number with tons of cost-savings and features.

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Here are some of the great benefits the cloud will afford your organization:

Continue reading Having Business Math Problems? Solve It With Cloud Communications! – 5.28.15

Hitting the Concert Scene? Stay Jamming With Cloud Communications – 5.18.15

Hitting the Concert Scene? Stay Jamming With Cloud Communications

For music-lovers, summer is concert season, filled with warm weather, cold drinks, shorts and dresses, outdoor venues, tailgating—all the things you dream about during a long, cold winter.  Whether you’re attending a three-day music festival or a one-night show, listening to live music fills you with the kind of joy you can’t find anywhere else.

As the owner of a new small business, however, it seems like you might have to skip this concert season to make sure you are available to deal with anything that comes your company’s way. But don’t cancel those ticket orders just yet, because with a cloud phone small business phone number, you can see all the shows you want and keep your business rocking.

Concert Scene

A cloud communications application helps you manage your business on-the-go  by providing communications services through your mobile phone, smartphone or laptop. So as you wait for your favorite band to come out on stage you remain reachable to colleagues and customers alike with mobile features like:

Continue reading Hitting the Concert Scene? Stay Jamming With Cloud Communications – 5.18.15

How a Small Business Virtual Phone Can Improve Your Work Life Balance – 6.2.14

How a Small Business Virtual Phone Can Improve Your Work Life Balance

Oftentimes, the size of a company is inversely proportionate to the amount of downtime the owner gets. The fewer employees the business has, the more responsibilities fall to the person in charge.

Continue reading How a Small Business Virtual Phone Can Improve Your Work Life Balance – 6.2.14

How a Small Business Virtual Phone Can Set a Freelancer Free 2.27.15

How a Small Business Virtual Phone Can Set a Freelancer Free

Whether you are a freelance writer, graphic designer or interior decorator, your creativity and imagination is what keeps your services in demand with customers. The quality of your work speaks for itself and you take great pride in making a client’s vision come to fruition. Continue reading How a Small Business Virtual Phone Can Set a Freelancer Free 2.27.15

How A Virtual Office Phone System Improves Customer Loyalty 6.21.16

How A Virtual Office Phone System Improves Customer Loyalty

According to Gartner Group statistics, as much as 80% of your company’s future revenue come from existing customers. That’s a huge to reason to invest in ways to boost customer loyalty and retention. By building the reputation of your business as trustworthy and reliable, customers will be more likely to go with your company over a competitor. Projecting a big business image helps build buyer confidence and a simple to use virtual office phone system is a “must have” if you plan to reap the advantages of an improved professional business repuation.

Continue reading How A Virtual Office Phone System Improves Customer Loyalty 6.21.16

How a Virtual Phone System Could Give Your Etsy Business a Professional Presence – 5.24.16

How a Virtual Phone System Could Give Your Etsy Business a Professional Presence

You’re thinking about starting an Etsy business and one of the things you will need is a phone system. But, your team works from home− knitting scarves, making necklaces, crafting anything and everything− or you are a one person operation. For you, it just doesn’t make sense to buy a traditional phone system so instead you’re considering getting a virtual phone system. What is a virtual phone system and what does it mean for you? A virtual phone system is a phone system that’s entirely in the cloud – you get a dedicated business number and many powerful business-grade telephony features that are associated with it, but no hardware. All you need is your own existing mobile phone (or any phone, really!) − no special skills, or other equipment necessary! All calls to your virtual number (a.k.a. your dedicated business phone line) are directed to your mobile phone, and/or any other phone(s) of your choice, and can help your business convey a professional image, while staying connected and organized.

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Here are some features you’ll love:

One central number that routes to different departments (customer service, sales, billing, etc.). Even if you don’t actually have different departments, but your store carries multiple products, or you have multiple stores on Etsy, or several employees who handle different aspects of the business, it is convenient for you and your customers to have a central and clearly organized hub for communication. When your Etsy customers call about anything associated with your products, not only will they be directed to the correct line, allowing you and your team to address the inquiry quickly, but they will also get the impression you are a professional, booming business!

Voicemail transcription helps you keep customer messages organized. If you’re a musician or a potter (or perhaps someone who manages an Etsy store as a side business to a day job) you know that answering the phone isn’t always possible – plus who wants clay all over their device?! So, rather than going through all your messages and listening for specific requests and call back numbers, voicemail transcription automatically creates text and email messages that you can easily read and reference.

Professional greetings give your business legitimacy. No matter what kind of store you own or how long you have been in business, customers receiving your professional voicemail message will have more trust in your operation. Customization also lets you change the message whenever you’d like, allowing you to brand your business and keep your customers up to date on important information – holidays, when you’re on vacation, if certain products are out of stock, etc.

Instant set-up means that once you decide you want a virtual phone system, you can set it up in minutes. There’s no need for professional help or maintenance, so your phone line will never be down, and your customers will never be without support.

Scalability allows you to add lines or remove lines as your team changes − paying for only what you need and keeping your overhead low. This is the perfect solution for seasonal Etsy business like a Christmas décor store or a jewelry maker that brings extra team members on to help handle skyrocketing sales for Valentine’s Day.

Mobility lets you and your team to work from anywhere while still staying connected. If you want to go on vacation, relocate your business or hire a team member on the other side of the country, a virtual phone system has the functionality to accommodate all your moves without a hitch.

With all the professional perks and cost savings that come with a virtual phone system, your business (and wallet) can’t afford not to try it out. Give your Etsy home business a big business image with a virtual phone system and be sure to let us know how much you love it!

 

How to Improve Telecommuting with Virtual Numbers – 11.17.15

How to Improve Telecommuting with Virtual Numbers

Telecommuting is increasingly becoming the norm for many businesses both small and large. According to the United States Census Bureau, an estimated 3.7 million employees work from home at least half the time. But with people out of the office, telecommuting definitely presents a unique set of communication challenges.

While email, texts and cell phone calls might work for some, other businesses want to show a more professional image, and also want professional calling features and custom options traditional landlines and mobile plans just don’t offer. This is why smart businesses are turning to virtual numbers.

Continue reading How to Improve Telecommuting with Virtual Numbers – 11.17.15

How to Improve Your Customer Service with SMS 2.28.17

How to Improve Your Customer Service with SMS

As a small business owner you know great customer service is very important for not only keeping your current clients happy, but also for attracting new business by way of referrals. You also know that providing top notch customer service isn’t always possible when you’re on the go or when you’re out working to build your business. So, how can you do both? With SMS.

SMS isn’t just for big corporations with mega marketing budgets. It’s actually a practical solution for small businesses looking to provide stellar customer service. SMS is an affordable and simple way to reach and be reached by clients. When your business phone number is connected to your smart phone, you’ll always be able to help.

Here are a few ways you can use SMS to improve your customer service.

Continue reading How to Improve Your Customer Service with SMS 2.28.17

How Virtual Numbers Can Help Avoid a Dangerous Winter Commute – 11.2.15

How Virtual Numbers Can Help Avoid a Dangerous Winter Commute

In the winter months when roads are bad and the commute to work becomes dangerous, there’s risk in requiring employees to show up at the office. High-speed internet access and email have increased opportunities for employees to work from home when driving conditions are dangerous, but what about businesses that rely heavily on phone service for their business communications? Virtual numbers may just be the answers.

Continue reading How Virtual Numbers Can Help Avoid a Dangerous Winter Commute – 11.2.15

Increasing Productivity with a Small Business Phone System – 12.22.14

Increasing Productivity with a Small Business Phone System

As a small business owner with limited resources, improving productivity is likely at or near the top of your priority list. But if you type “how to improve productivity for a small business” into a search engine, the number of results you’ll receive will probably be similar to the number of stars in the universe.

New articles and videos filled with tips and tricks for improving operations are constantly popping up on the Internet and while many offer quality suggestions, the sheer volume can be a bit overwhelming. Implementing a dozen different strategies at once is probably not the best idea, so we suggest you start with one—adopting a small business phone system.

Continue reading Increasing Productivity with a Small Business Phone System – 12.22.14

Introducing The New Cloud Phone Mobile App! – 4.20.16

Introducing The New Cloud Phone Mobile App!

We just announced the release of our Cloud Phone mobile app! social-icons-01.png Not only does it have has some exclusive new features, it will showcase the Voxox patent-pending VoIP codec. During Mobile World Congress, we compared the package loss of our codec to other VoIP services such as Skype, Line, and We Chat, and significantly surpassed them in voice quality. The new Cloud Phone mobile app will help users build their voice presence and manage their entire business communication from their mobile device!

Check out the press release below to get the info!

Continue reading Introducing The New Cloud Phone Mobile App! – 4.20.16

ITEXPO Recap – Cloud Phone Pro Takes Home Award for Best Product Launch! 2.4.15

ITEXPO Recap – Cloud Phone Pro Takes Home Award for Best Product Launch!

Last week the Voxox team was in Miami for the ITEXPO. The business technology show hosted thousands of attendees and hundreds of exhibitors in all areas of the IP communications industry. It was a huge event with our CMO, Tristan Barnum, participating in a panel discussion on BYOA in the mobile workplace, and the introduction of our latest product, Cloud Phone Pro. The announcement of our new business VoIP solution gained all kinds of news coverage from TMCnetTruTowerTalkin’ Cloud, and SMB Nation. To top it all off, Cloud Phone Pro went on to win Best On-site Product Launch!

Continue reading ITEXPO Recap – Cloud Phone Pro Takes Home Award for Best Product Launch! 2.4.15

Launch Your Startup into Success with a Small Business Phone System – 12.15.14

Launch Your Startup into Success with a Small Business Phone System

So, you’re a hot new startup operation with the potential to make an immediate impact on the market. But do you have the communications capabilities to support your goals? If you are struggling to find the right enterprise phone solution, perhaps you are looking in the wrong place.

Continue reading Launch Your Startup into Success with a Small Business Phone System – 12.15.14

Living the Life of a Traveling Salesman? A Cloud Phone System Is The Way to Go – 11.25.14

Living the Life of a Traveling Salesman? A Cloud Phone System Is The Way to Go

Do you find yourself in a perpetual state of packing and unpacking? Is your personal theme song the Allman Brothers’ classic road anthem “Ramblin’ Man?” Do you think of your bedroom at home as more of a pit stop than a destination? If you answered “Yes” to more than one of these questions, congratulations, you are living the life of a traveling salesman.

Continue reading Living the Life of a Traveling Salesman? A Cloud Phone System Is The Way to Go – 11.25.14

Make This a Blockbuster Summer with Cloud Communications – 6.27.15

Make This a Blockbuster Summer with Cloud Communications

There’s a reason movie studios target summer for their biggest releases: customers are in a positive frame of mind and ready for the spectacle of a summer blockbuster.

Similarly, this summer could be a blockbuster success for your business—and cloud communications might just be the way to achieve it. As mobility and connectivity reach new levels of sophistication and power, cloud communications has become the name of the game. Its blend of galvanizing tools and easy-to-use interfaces empower businesses like never before.

Continue reading Make This a Blockbuster Summer with Cloud Communications – 6.27.15

Making Virtualization a Reality with Cloud Phone – 5.15.14

Making Virtualization a Reality with Cloud Phone

For those small business owners not already familiar with the term, a small business virtual phone might seem like a daunting concept. Is it some kind of Sci-Fi device that allows you to make a call simply by thinking about it? Maybe it’s a holographic design that lets you dial from thin air. The truth, on many levels, is far simpler.

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Mobile World Congress Update: Cloud Phone Availability for Operators & OEMs 3.14.15

Mobile World Congress Update: Cloud Phone Availability for Operators & OEMs

The Voxox team is having a great time at Mobile World Congress. Today we’ve made our second show news announcement: we’re enabling our operator and OEM partners to white label or co-brand our award-winning Cloud Phone service. Check out the official press release below:

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Need To Work Over The Holidays? Stay Connected With Cloud Phone! – 12.19.16

Need To Work Over The Holidays? Stay Connected With Cloud Phone!

The holiday season is a time to put work aside in favor of fun with friends and family, but sometimes, especially for small business owners, that’s not always possible. Luckily, with Cloud Phone, you can travel for the holidays and do work too!

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Non-employer Businesses Thriving, Small Business Phone Systems Follow – 5.23.14

Non-employer Businesses Thriving, Small Business Phone Systems Follow

The entrepreneurial spirit is catching fire amongst U.S. business owners. According to the most recent Census, in 2012 the number of businesses without paid employees reached 22.7 million—an increase of 1.1 percent.

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Not Ready to Leave Your Job? Use Cloud Phone to Start a Side Business – 8.15.15

Not Ready to Leave Your Job? Use Cloud Phone to Start a Side Business

On this blog we’ve written a lot about the tools you need to launch a new business or grow an existing one. Some professionals, however, may have created a great new product or have a marketable skill they would like to monetize but they don’t want to give up the security of their current full-time job.

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Park Cloud Communications With Your Picnic This Summer – 9.3.15

Park Cloud Communications With Your Picnic This Summer

Ah, the tail end of summer time and the living is easy…or at least it should be. But let’s face it. As the owner of a fledgling company, summer is really just another season. That’s because securing VC funding and identifying the avant-garde technologies that will take your company to the next level is much more important than picnicking and beaching.

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Planning Day Trips? Cloud Communications Keeps You Connected Anywhere – 6.17.15

Planning Day Trips? Cloud Communications Keeps You Connected Anywhere

It’s summer again, which means the options for family activities are innumerable. Should you take your kids to a water park, a mini golf course, or on a ferry ride?

Day Trip Van

You are thrilled to be on a day trip, but as a small business owner you are also slightly worried about being out of touch for the entire day. As you know all too well, in the business world missing an important call or message could cost you a key opportunity.

With a cloud communications application like Cloud Phone, a small business phone system maintained completely through the web, you can fully enjoy a trip to the zoo—or anywhere else for that matter–without worrying that an opportunity is flying past you.

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Real Estate Agents: Cloud Communications Apps are Valuable 5.20.14

Real Estate Agents: Cloud Communications Apps are Valuable

We’re all familiar with the old adage that the three most important aspects of real estate are location, location and of course…location. Of course, we would never be so bold as to dismiss this tried-and-true idiom, but we do have a little something to add.

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Report Forecasts Strong Cloud-Based Phone Service Growth Through 2018 – 6.25.14

Report Forecasts Strong Cloud-Based Phone Service Growth Through 2018

All signs indicate that the mobile forecast for the next few years is cloudy and getting cloudier. According to a recent Cisco study, we’re looking at an 11-fold increase in mobile cloud traffic by 2018. And cloud applications will account for 90 percent of mobile data by that same year. Business leaders everywhere are embracing cloud technology and trusting it to facilitate an increasing number of essential services

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Say ‘I Do’ to a Cloud-based Phone Service – 7.2.15

Say ‘I Do’ to a Cloud-based Phone Service

Summer is the most popular time for couples to say “I do.” But while wedding vows are meant to last a lifetime, the technology that powers your business shouldn’t stick around for better or for worse.

Just like marriage, communications are complicated. Consider everything involved with wedding planning. Coordinating all of that is enough work to keep the bride, groom, their families and a few hired professionals busy for months, but your small business phone service doesn’t have to be. Girl on Cloud Phone

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Send Profits Sky High With Cloud Communications – 6.10.15

Send Profits Sky High With Cloud Communications

As a small business owner you are probably an expert in turning a consistent profit even with relatively thin margins. By stretching your resources as far as they’ll go without overextending your bandwidth you’re able to strike a balance that allows you to thrive in a difficult market.

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Shape Up Your Personal Training Business With a Small Business Phone System – 8.3.15

Shape Up Your Personal Training Business With a Small Business Phone System

Whipping people into shape is what you do. As a personal trainer, you meet clients all over the place, building personal routines for each to maximize the impact of the workouts. But take a look at how you are communicating with prospects and clients. Is your phone solution as customized as the workout routines you take such care to create for your customers? Are your business communications in tip-top shape?

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Small Business Owners Need Voicemail Transcription… and the Stats Prove It! 5.19.15

Small Business Owners Need Voicemail Transcription… and the Stats Prove It!

When it comes to voicemail, there are two types of people in the world: people who leave voicemails for other people and people who don’t retrieve voicemails from those people. If you’re a small business owner, chances are you are the latter. And, whether you blatantly ignore voicemails or just don’t have the time to listen all the way through, missing out on those messages could mean a loss in business or time-sensitive information, and can cause communication blunders between you and your team.

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Small Business Phone Systems: The Perfect Multitasking Tool – 6.11.14

Small Business Phone Systems: The Perfect Multitasking Tool

Picture this: You’re sitting in a meeting when your phone buzzes indicating that an important voicemail just arrived. Unfortunately, you can’t pick up your device and listen to it. So you’ll spend the next 40 minutes tapping your fingers until you can get the information you need.

It goes without saying that multitasking in the business world can be extremely difficult. There are often a variety of tasks that need to be accomplished and no time to get them done. But with the right technology, you can be pulled in 40 different directions at once and not have to worry about maintaining stellar communications. The key to accomplishing this is a cloud-based phone service.

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Small Business Tips: Build Trust with Customized Voice Presence -3.23.15

Small Business Tips: Build Trust with Customized Voice Presence

Having only one cell phone is great. You only have one bill and you don’t look like MacGyver trying to tackle the world of mobile technology. But as a small business owner, using the same phone for personal and business calls can get a little hazy –especially when you’re receiving both types of calls to the same number.

Imagine a new client calls your cell and gets sent to a personal voicemail that mentions nothing about your business. Chances are, they’ll start to doubt your professionalism and reliability.

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Small Business Virtual Phone Systems: Office of the Future – 6.5.15

Small Business Virtual Phone Systems: Office of the Future

In Manhattan, the business capital of the world, the price of office space can run as high as $140 per square foot. Costs are nearly that high in San Francisco and Boston as well, with Los Angeles not too far behind. Billion-dollar corporations can shell out that kind of money without a second thought, but small businesses are far more limited in what they can spend. That’s why many small businesses are looking to forego renting expensive commercial real estate but not at the cost of sacrificing their professional image. After all, in business, inspiring customer trust is as important as any product or service a company has to offer.

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Small Business Virtual Phones: Budget-friendly for Startups – 7.9.15

Small Business Virtual Phones: Budget-friendly for Startups

A huge perk of the modern business landscape: an advanced communications package doesn’t have to break the bank.

There is no way around it; legacy phone systems are expensive. Their cost structures are loaded with fees and up-charges, and the complex infrastructure they require is enough to cripple startups with limited resources. Not only are they pricy to install, but downtime and repairs are commonplace as well.

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Take Your Cloud Communications App Camping This Summer – 7.9.15

Take Your Cloud Communications App Camping This Summer

You’re in your tent. It’s raining. The campfire has sputtered out. You’d almost rather be working…but, wait! You’re one of the forward-thinking small business owners who had the foresight to adopt cloud communications. And for you and your business, this means easy access to your messages, including the ability to route calls and communicate with anyone in your company on any device from anywhere.
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