Cloud Phone Support

Frequently Asked Questions

Cloud Phone is a virtual pbx that enables small businesses to quickly, easily, and affordably set up a business phone solution without having to purchase hardware. Add a 2nd number to any existing phone, packed full of business features. The service is packed with powerful features and can be managed via the web or mobile app.
Simple design, reliable service, and an amazing value. Cloud Phone has won numerous awards, being recognized for our simple approach to the user experience. Cloud Phone was created by Voxox which supports a network with billions of calls and texts.
Select your pricing plan, choose your number, and enter your contact info. All plans come with a 30-day free trial. We will authorize but not charge your card at signup. Once your trial period is over, do nothing and your service will continue uninterrupted. Cancel anytime during your trial and you won't be charged.
The account management portal gives you total control over your account. Manage your settings, upgrade your plan, add extensions/numbers/users, cancel your service, or submit a support ticket.
Bundled minutes include calling to the United States, Canada, and Mexico. We only bill on the first leg of any call. We bill on the inbound leg of calls to your number and on the outbound leg of calls you make using your number.
Yes. You can make International calls using the mobile app. Cloud Phone has incredibly low International calling rates. International calls will be billed and added as usage on your following month's bill.
Overage minutes for the United States, Canada & Mexico are billed at a rate of $0.01 per minute.
Yes. It's always free to move numbers to Cloud Phone. Once you have setup a new account, simply open a support request from within the account management portal. We'll handle the rest for you.
Yes. We won't charge a fee and we won't hold up your port request.
Yes. You can always purchase additional toll-free or local numbers from the account management portal. Additional numbers will result in a monthly $1 charge. You can add numbers from the "Numbers" section of the "Account" page.
Not yet. However, this is on our roadmap and we plan to offer them soon.
Within the account management portal you can request a support ticket to close your account. You can also cancel your account from the "Plans" section of the "Account" page.
The Cloud Phone mobile app is available for both iOS and Android. You can use the app to easily make outbound phone calls, view history, and access additional featues like conferencing, eavesdrop and flip.
Yes. The account management portal will allow you to change your plan at any time. Change plan from the "Plans" section of the "Account" page.
Yes. All Cloud Phone numbers are fax enabled so you can receive faxes. Faxes will be delivered as a .pdf and also available on the "Activity" page.
Not yet. However, this is currently in development and we expect it very soon.
Yes. You could have up to 25 extensions when you sign up or upgrade your plan to Cloud Phone Pro.
No, but we offer another product that may be better suited to your needs. Contact Sales at 619-900-9000.
Not yet. However, we are working on this idea.
Calls to extensions are routed to a list of locations and numbers that can accept calls. Items on this list can be reached in order, or the entire list can ring at once.
Inbound caller ID can be set to either your Cloud Phone number or the number of the person calling. Outbound caller ID can only be set to any of your Cloud Phone numbers. We do not allow spoofing of Caller ID.

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