Powerful Features Designed to Save You Time and Money

No phones to buy, no hardware to maintain. Enterprise grade features designed to give you the time back to grow your business!

Business Phone Numbers

Project a big business image with a toll-free number or establish a local presence with numbers in the area codes of your choice. You can also port your existing numbers to CloudPhone to add more features and save money.

All-In-One Management Portal

CloudPhone has created an award-winning user experience that simplifies the management of your virtual phone system allowing you the flexibility needed in today’s mobile world.

Virtual Receptionist

With the Virtual Receptionist your calls can be answered with a professional greeting and a menu system that routes the caller to the right person, message or voicemail.

CloudPhone Gives You The Most Features For Your Money

Multiple Virtual Receptionists

Virtual Receptionists are the heart of your virtual phone system, allowing you to automatically answer, route and manage your calls (press “1” for sales, press “2” for support…). And with multiple Virtual Receptionists you can easily create different versions for weekdays/weekends, holidays, different languages and more. It’s always easy to add more numbers, Virtual Receptionists and extensions from your management portal allowing you the ultimate in flexibility in how your calls are answered and routed.

Business SMS

Communicate quickly and efficiently with two-way texting for businesses! Business SMS is included in your paid subscription plans so that you could send/receive between 200 to Unlimited free text messages per month, depending on the plan.

Call Routing

This powerful feature acts as the cornerstone of communications management. In the most basic use case, simply route your extension to your smartphone. In more advanced scenarios, you can route your CloudPhone number to multiple locations. Ring several extensions simultaneously, or ring them in a specific order to ensure important calls don’t get missed.

Call Recording

Use call recording to review details from important calls, monitor support issues, or to forward a recording to a colleague. Download the mobile app to use call recording or press *10 during a call. Recorded calls are saved as an audio file and can be accessed via the web portal or via email or SMS text message.

Call Screening

Advanced call settings allow you to customize how your inbound calls are handled. Require callers to speak their name before the system connects them to you. This allows you to discretely screen unwanted callers. Alternatively you can set up your system to immediately connect callers to you without screening. In either case, simple controls allow you to accept or reject the call.

Conference Calling

Through the mobile app you can connect up to five callers at the same time. Simply press the “add call” button from the mobile app and select another caller from your contact list.

Extensions / Users

Easily add extensions (users) to your account with the management portal. As your business grows, assign employees their very own extension and choose how you want to route calls to your main number. Each employee can customize their own settings and manage them with their own login.

Inbound Fax

Your CloudPhone number is also configured to receive faxes. When a fax is sent to any of your numbers, the fax is received and converted to a .pdf and delivered to you via email. Save the planet and go green with this included feature.

International Call Forwarding

No matter where you do business, CloudPhone has you covered. Forward calls anywhere in the world with this powerful feature. International Rates apply.

Local Phone Number

Local numbers are available in locations throughout the United States. Add additional numbers to your account at anytime for a cost of $5/month. There is no limit to the quantity of numbers you can add to your account. You receive between 1 to 25 free local numbers based on your plan. Local numbers are a great way to establish yourself in markets where a recognized local presence is needed to reach customers.

Management Portal

The management portal is your one stop shop for customizing your virtual phone system. Access call logs, update settings, change billing info, upgrade your plan, add numbers, contact support – you can do it all from the management portal and best of all, you can access it from any location or device.

Menu Actions

Control the menu options provided to callers when they reach your main number. Press 1 for Sales, Press 9 to forward to voicemail. This is a versatile feature that allows you to define menu actions. You can assign menu actions that connect to other users, forward to voicemail, play a recording, or connect to an outside line.

Mobile App

Managing your business calls when mobile just got easier with the CloudPhone mobile app for iOS and Android. Use the app to make outbound calls with your business number and access other features like conferencing and call recording.

Outbound Calling

Place outbound calls from within our management console or from the mobile app. Calls to Mexico, Canada, and the United States are included in your plan minutes. International rates will show in the mobile app.

Professional Greetings

Record a customized greeting for your callers, use an automated digital greeting, or upload your own professionally recorded greeting to your service. Increase the effectiveness of your greetings by establishing a personal connection with your clients.

Reach Me Anywhere

Each extension has a customizable list of phone numbers you want to be contacted at. CloudPhone will call these numbers in the order they are listed or all at the same time depending on your settings.

Toll Free Numbers

Toll free numbers are available for use anywhere in North America. Prefixes include 844, 855, 866, and 877. Add additional numbers to your account at anytime for a cost of $5/month. There is no limit to the quantity of numbers you can add to your account. You receive between 1 to 25 free toll free numbers based on your plan. Toll free numbers are a great way to expand your business so you can reach new markets and instantly sound more established and credible. Toll Free Numbers now also support SMS!

Intelligent Voicemail

Your voicemail is delivered instantly to your email, so there’s no more dialing a voicemail system looking for old messages, or worse yet, losing that all-important one.

Voicemail Transcription

Your voicemails are also automatically transcribed before they’re delivered, so not only can you listen right from your email, you can also READ your messages. Yes, that’s right, now you can read your voicemail just like email.